Our Terms and Conditions.

1

DEFINITIONS

 

In these terms of Business the following definitions apply:
“The Company”, We or us –means Reveal Cleaning Solutions Limited of office 121 Repton Street, Woodgate,

LE3 5FD, Leicester. “Cleaner”, “Cleaning Operative”- means the person or firm carrying out cleaning services

on behalf of the Company. -“Client”-means the person, firm or corporate body together with any subsidiary or associated company as defined by the companies Act 1985 to whom the cleaning services are supplied by the Company.
“Client’s Address”-means the address where the Client has requested the cleaning services to be carried out.

“Service”, End of Tenancy Cleaning(EOT), move in/out cleaning. “DEEP CLEANING” one of summer deep

clean for student accommodations,and buildings –means the company will visit the site to carry out the

cleaning services.
“Cleaning visit date”-means the visit to the client’s service address by the cleaning operatives in order to carry

out the service.

 

1.2. Unless the context  requires otherwise, reference to the singular include the plural and references to

the masculine include the feminine and vice versa.

 

1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.

2

CONTRACT

 

2.1. These Terms and Conditions represent a contract between Reveal Cleaning Solutions Limited and

the Client.

 

2.2. Both Parties shall ensure that their respective responsibilities under this agreement are undertaken in

compliance with all statutory regulations and codes of conduct.

 

2.3. The Client agrees that any use of the Company’s services, including placing an order for services by

telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.

 

2.4. Unless otherwise agreed in writing by a director of the company, these Terms and Conditions shall prevail

over any other terms of business or purchase conditions put forward by the Client.

 

2.5. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a

director of the Company.

3

QUOTATIONS

 

3.1. End of Tenancy Cleaning is charged per job taking into account the current condition, number of rooms, bathrooms, WCs, shower rooms and en-suites. Please note that we do not charge per hour per cleaner and

the number of operatives attending your property may vary. The number of operatives in a team cannot

affect the initially quoted price.

 

3.2. The quoted price does not include extras like: Carpet and Upholstery steam cleaning, stripping and

polishing floors, washing up dishes, cleaning patios/gardens. Those extra services are priced separately.

 

3.3. The company uses national average room sizes when calculating quotations over the phone.

 

3.4. All quotations are given by the Company following a request by the Client and shall remain open to

acceptance for a period of 30 days from their date.

 

3.5. The Company reserves the right to amend the initial quotation, should the Client’s original requirements

change.

 

3.6. Differences in excess of 10% will be discussed with the Client prior to the start of the work. In such cases

the Client will have to pay £30 cancellation fee if he does not accept the updated price.

4

 VAT

 

4.1. The Company charge VAT at the current rate of 20%. Any shown prices exclude VAT.

5

EQUIPMENT

 

5.1. The Company shall provide all cleaning supplies and cleaning equipment necessary to carry out the service.

 

5.2. The Client provide running water, electricity and sufficient light at the premises where the service takes

place.

6

PAYMENT

 

6.1. Our  cleaning service requires a £250 deposit  for emergency call out payable to the Company by

debit/credit card at the time of the booking.

 

6.2. Unless otherwise agreed in writing by the company the account is rendered for immediate payment

on the completion of the work. The Client mustmake payment either by cash, cheque, or credit/debit card

before the cleaner leaves the Client’s premises.

 

6.3. If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorizes the company to charge his

debit/credit card with the outstanding amount.

 

6.4. The Client agrees to and understands that paying the outstanding balance by debit/credit card will

incur a 3% card processing charge.

 

6.5. We reserve the right to cancel services without notice due to declined credit card transactions or

non-cleared funds.

 

6.6 Although greatly appreciated and a powerful way to say “ Thank You”, the Client understands that

tipping is not required.

 

6.7. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days

at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual

payment under the Late Payments Act.

 

6.8. The Company reserves the right to charge £40 administrative fee, in addition to the balance due, for any account we must refer for collection. Please note that debt collecting companies may add their charges to the outstanding amount.

 

6.9. All Bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a

flat rate of £30 per cheque.

 

6.10. The Company reserves the right to cancel any contract and back charge additional for past services to

reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.

 

6.11. The agrees to and authorises the company to charge his debit/credit card he has provided to the

company with any outstanding amounts owed to the Company.

 

6.12. Where such alternative arrangements have been made the client must make payment within 30 days

of the invoice date.

 

6.13. The rates of payment by the Company shall be as agreed between the company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.

7

CANCELLATION

 

7.1. The Client can cancel the scheduled services by giving no less than 24 hours prior notice in writing.

 

7.2. There is a cancellation fee of £20 or 40% of the service total for cancelling or rescheduling a cleaning

visit with less than 24 hours but more than

2 hours notice.

 

7.3. The Company reserves the right to retain the £20 deposit as a cancellation fee/part of a cancellation fee.

 

7.4. The Client must pay the full price of the booked service if:

 

7.4.1  Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through

no fault of the Company. if keys are provided they must open all locks without any special efforts or skills.

7.4.2  The Client cancels the booked service with less than 2 hours prior notice.
7.5.  If the Client needs to change a cleaning day or time the company will do its best to accommodate them.

Any changes to booked services are subject to a 24 hour prior notice and availability.

8

REFUNDS

 

8.1. No refund claims will be entertained once the cleaning service has been carried out.

 

8.2. Refund will be issued only if:

 

8.2.1 The Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning

visit.
8.2.2 A cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.

9

COMPLAINTS

 

9.1. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is

received by the company with details of the Complaint within 24 hours of the work being completed.

All complaints must be received in writing by post, fax, or email no later than 24 hours after the completion

of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction

of the Client, or alternatively to a reasonable standard.

 

9.2. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any

attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services

with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter

fully settled. if payment has not been received in full or has been stopped by the Client we will  immediately

refer the account for

collection.

10

CLAIMS

 

10.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any

problems reported within 24 hours of the completion of the services. If a problem occurs on a Saturday it

must be reported by Monday 12.00 in order to be accepted as a valid claim. Failure to do so will entitle the

Client to nothing.

 

10.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.

 

10.3. The client agrees to inspect the work immediately after its completion and to draw the operatives

attention to any outstanding cleaning issues while they are still on site. The operatives will carry out any such additional work to the Client’s complete satisfaction.

 

10.4. If the Client or any third party instructed by the client is not present at the time of completion of the

service then no claims regarding any cleaning issues can be made.

 

10.5. If the Client instructs a third party to inspect the result from the cleaning then the company must be

notified before completion of the service.

 

10.6. In case of a third party inspect the result from the cleaning then the company cannot be held

responsible for rectifying any outstanding cleaning issues not mentioned by the third party.

 

10.7. Any refunds are adjustments  must be requested to the company directly and subject to approval by

the company.

 

10.8. The Client waives his right to stop payment on his cheque or protest a credit/debit card charge unless the company fails to make good on the guarantee shown in part 13.

 

10.9. While the company operatives make every effort not to break items, accidents do happen. Identical

replacement is always attempted but not guaranteed. For this specific reason, the Company requests all

irreplaceable items ( whether monetarily or sentimentally valuable) be stored away and/ or not cleaned by

the cleaning operatives.

 

10.10. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the

company will rectify the problem by crediting the customer with the item’s present actual cash value toward

a like replacement from a company’s source upon payment of cleaning services rendered.

 

10.11. The Company shall not be responsible for damage due to faulty and/or improper installation of any item.

All surfaces (i.e, marble, granite, etc) are assumed sealed and ready to clean without causing harm.

 

10.12. No claims shall be entertained if the client has an outstanding balance aged more than 30 days.

 

10.13. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud

will be prosecuted to the fullest extent of the law together by the Company and the Insurance provider(s).

Monetary compensation as well as legal fees may incur.

11

LIABILITY

 

11.1. The Company shall not be liable under any circumstances for any loss, expenses, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with.

 

11.1.1 Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control includes acts of God, floods, severe weather conditions, and other inability to gain access to premises,

lack of appropriate resources, such as water, electricity, and lighting.

11.1.2 Late arrival of Company operatives at the service address. The Company endeavours to be right on

time on any visit but sometimes due to transport related and other problems which are beyond the

Company’s control, the company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.

11.1.3 An existing damage to Clients property in the form of old stains/burn/spillages etc. which cannot be

cleaned/removed completely by the cleaning operative using the industry standard cleaning methods;
11.1.4 Non satisfactory result from the service due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process.

11.2 The company shall not be liable for any damage worth £50 or less.

11.3. The Company shall not be Liable for any odours arising during and/ or after cleaning when this is due to factors such as lack of ventilation, and/or appropriate heating.

11.4. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client if the client has an outstanding balance aged 30 days or more from the date the payment was due.

11.5. we record all incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.

12

SUPPLEMENTARY TERMS

 

12.1. If the Client request keys to be collected by the Company operatives from an address outside the postal code of the client’s address then a £10 charge will apply. The charge will cover only for the pick- up of keys.

If said keys need to be returned back to the pick -up address or any other address another charge of £10 will apply.

12.2. If any estimates of how long it will take the cleaning operatives to do the job required are being provided

that is only an estimate based on the average time it takes to clean a home of similar size to the client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.

12.3. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise.

12.4. Our cleaners are happy to move furniture. due to Health and Safety regulations one cleaner will attempt

to move only furniture that requires no more than one person.

12.5. Cleaning of venetian blinds is optional at a cost of £30 per regular windows.

12.6. The Company shall arrange an immediate replacement should an operative cannot attend a scheduled

visit, and will inform the Client prior to the visit.
12.7. All fragile and highly breakable items must be secured or removed.

12.8. The Client shall ensure that all valuables are stored away when work is carried out and that property is

supervised by the client or his/her representative at all times during the course of the work. The Company

shall not be responsible for the Clients failure to comply with this obligation.

12.9. The provisions of this contract are not intended to confer any benefit upon Third parties and the

provisions of the contracts(Rights of Third Parties) Act 1999, are hereby expressly excluded from this

agreement.

12.10. The Company reserves the right to make any changes to any part of these Terms and Conditions

without giving any prior notice. The company may add to or alter these Terms and Conditions from time to

time and any alterations or additions will apply to new business but not to existing contracts. please refer to

your copy of these Terms and Conditions.

13

 OUR GURANTEE

 

13.1. The Company has built its business and reputation by providing its clients with the best possible cleaning services available. Still, the Company realises that because its operatives are human beings, they sometimes

make mistakes. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the Company’s service for any reason, the company’s operatives will come back to the client’s home and re-clean

to his complete satisfaction.

13.2. Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.

14

INSURANCE

 

14.1 The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf of the Company and includes Treatment Risk and Fidelity

covers as standard. All claims are subject to an excess of £50.

15

 REFERRAL CREDIT

 

15.1 Every Client of the Company will receive a 5% reduction for referring our Cleaning services to another

Client. The reduction will be issued after we have had a contract or cleaned the new Client premises.

16

 LAW

 

16.1. These Terms and Conditions are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales.

   

OUR REFERENCES